Andromeda Helpdesk

Printer Setup 3

• Add a USB printer to Cloud Hub
• Add a network printer to Cloud Hub
• Add a Bluetooth printer to Cloud Hub

User Guides 11

• Andromeda HUB Essential – User Guide
• Andromeda HUB Essential – Before You Start
• Andromeda HUB Essential – First Boot & Login
• Andromeda HUB Essential – Order Management Screen
• Andromeda HUB Essential – Delivery & Collection Times

View all 11

Getting Started 13

• Taking Delivery Orders
• Taking Collection Orders
• Taking Shop Orders
• Taking Restaurant Orders
• Taking Counter Orders

View all 13

Dispatcher Screen 8

• Dispatcher Screen Overview
• Timekeeping
• Toggle View
• Skip Status
• Till Functions

View all 8

Pay By Link 1

• Pay By Link

Mark’s guide to getting started 3

• Step 1 - Set up your Team
• Smart Rota (Scheduling Tool)
• Aures Yuno Machines

Order Entry 2

• Handling Future Orders
• How to use Account Payment

KDS (Kitchen Display Screen) 2

• Display “Make Time” on Kitchen Display Screen history view
• Identifying aggregators orders on Make Screen (KDS)

VTR (now Order Viewer) 1

• VTR Description/Settings

Reporting 2

• Labour productivity reports
• Reports in Andromeda POS

Troubleshooting 2

• Cannot book out a driver due to order being edited
• Printer issue - Troubleshooting steps

Owner Settings 2

• CS -Dispatch / Make (DispMak) - Owner Level
• Accident Prompt

Release Notes 1

• Feb 2023 Release Notes

AndroWeb 3

• How do time slots work?
• Set Up for AW disabled , Integrations enabled
• Setup Stripe

Getting Started 2

• Accepting your Andromeda Portal Invitation
• Final Configuration & Portal Training

Product Section 5

• Adding Product Images
• Change Product Names & Descriptions
• Adding Allergens
• Re-Ordering your products
• Adding a New Product or Item to Your Website

Daily Tasks 1

• Out of stock items

Extra Settings 3

• Change or amend your open hours
• Change your delivery zone & set delivery charges
• Adding Customer Loyalty

Feedback 1

• Setting Up Feedback

Refunds 1

• Refunds from Andromeda Portal

3rd Party Integrations overview 2

• How do I get menu & orders integrated with the Aggregators?
• Menus on 3rd Party Aggregators - How do they work

Just Eat 1

• Just Eat Integartion

Deliveroo 2

• Why isn't the total in the POS the same as the Deliveroo Tablet
• Deliveroo Site Activations via Partner Hub

UBER DIRECT 1

• Setting Packaging Sizes

Flight Deck User Guide 3

• Getting Started with Flight Deck
• How do I connect a Printer to Flight Deck
• Using Flight Deck

Paymentsense MOTO / Chip & Pin 7

• Getting Started with Integrated Card Payments
• How does Integrated Payments work?
• Handling Card Payment transactions - Delivery & Collection Orders
• Handling Card Payment transactions - Shop Orders
• Handling Partial or Full Card Refunds

View all 7

Menu Editing - database 2

• Query for pricing uplift
• Knock in/out not working

Setting Up Apple 2

• How To Enrol into the Apple Developer Program
• Add new User to your Apple Developer Account

Setting up Google 2

• Setting up a Google Developer Account
• Add User to your Google Play Developer Account

Andromeda Go 1

• Andromeda Go

Mission Control 2

• Refunds from Mission Control
• Trading Hours Update

What's New 1

• What's New ...

Help 1

• Looking for help...

TAPI Caller ID 1

• TAPI Caller ID