Andromeda Helpdesk

Getting Started 7

• Taking Delivery Orders
• Taking Collection Orders
• Taking Shop Orders
• Taking Restaurant Orders
• Taking Counter Orders

View all 7

Dispatcher Screen 2

• Dispatcher Screen Overview
• Timekeeping

Mark’s guide to getting started 3

• Step 1 - Set up your Team
• Smart Rota (Scheduling Tool)
• Aures Yuno Machines

Order Entry 2

• Handling Future Orders
• How to use Account Payment

KDS (Kitchen Display Screen) 2

• Display “Make Time” on Kitchen Display Screen history view
• Identifying aggregators orders on Make Screen (KDS)

VTR (now Order Viewer) 1

• VTR Description/Settings

Dispatcher 0

GPS Maps 0

Call Centre 0

Reporting 1

• Labour productivity reports

Troubleshooting 2

• Cannot book out a driver due to order being edited
• Printer issue - Troubleshooting steps

Owner Settings 2

• CS -Dispatch / Make (DispMak) - Owner Level
• Accident Prompt

Handling Allergens 0

Release Notes 1

• Feb 2023 Release Notes

AndroWeb 2

• How do time slots work?
• Set Up for AW disabled , Integrations enabled

Getting Started 2

• Accepting your Andromeda Portal Invitation
• Final Configuration & Portal Training

Product Section 5

• Adding Product Images
• Change Product Names & Descriptions
• Adding Allergens
• Re-Ordering your products
• Adding a New Product or Item to Your Website

Daily Tasks 1

• Out of stock items

Extra Settings 3

• Change or amend your open hours
• Change your delivery zone & set delivery charges
• Adding Customer Loyalty

3rd Party Integrations overview 3

• How do I get menu & orders integrated with the Aggregators?
• Menus on 3rd Party Aggregators - How do they work
• What is 'Request a Courier'?

Just Eat 1

• Just Eat Integartion

Deliveroo 1

• Why isn't the total in the POS the same as the Deliveroo Tablet

UBER DIRECT 1

• Setting Packaging Sizes

Flight Deck User Guide 3

• Getting Started with Flight Deck
• How do I connect a Printer to Flight Deck
• Using Flight Deck

Paymentsense MOTO / Chip & Pin 7

• Getting Started with Integrated Card Payments
• How does Integrated Payments work?
• Handling Card Payment transactions - Delivery & Collection Orders
• Handling Card Payment transactions - Shop Orders
• Handling Partial or Full Card Refunds

View all 7

Menu Editing - database 2

• Query for pricing uplift
• Knock in/out not working

Setting Up Apple 2

• How To Enrol into the Apple Developer Program
• Add new User to your Apple Developer Account

Setting up Google 2

• Setting up a Google Developer Account
• Add User to your Google Play Developer Account