← Andromeda HUB Essential – User Guide (overview & contents)
Overview
The order management screen is the main working screen for all staff. It shows every active order across all sales channels.
Top Bar — Sales Channel Filter
Icons along the top represent each active sales channel (website, app, and in future, aggregators). Tapping an icon filters orders to show only that channel. Tap again to remove the filter.
Note: if you see 'External Provider' or 'Rameses' icons while testing, these are test artefacts and will not appear on your live store.
Order List Columns
| Column | What It Shows |
|---|---|
| Platform icon | Where the order came from (website globe, app icon, etc.) |
| Wanted time | The time the customer wants their order — orders sort by this by default |
| Remaining time | Countdown to the wanted time — changes colour as the deadline approaches |
| Order Number | The reference printed on the customer’s receipt |
| Customer | Customer name (or ‘Guest’ for anonymous orders) |
| Status | Shows the current order status |
| Occasion | Delivery or Collection |
| Delivered by | Own driver or Uber Direct |
| No. Items | Number of items in the order |
Order Notifications
- When an order arrives, the Hub plays an audible alert and automatically prints a receipt ticket.
- The order appears highlighted in blue to show it has not yet been viewed.
- Three different alert sounds are available for new orders — if you'd like this changed, contact Andromeda support.
- Sounds are set in the cloud — no need to dial into the store to change them.
- Orders auto-accept on arrival — no ‘accept’ button press is required for first-party orders.
Sorting & Filtering
- Orders default to sorting by Wanted Time (earliest first).
- Tap any column header to sort by that column instead.
- Use the sales channel icons at the top to filter by platform.
- Use the status tabs on the left (Active, Future, Collections, Delivery, Dine-in, Completed, Declined/Canceled) to filter by order status.
Screen Tools
- Minimize toolbar — collapses the left navigation for a cleaner view.
- Dark mode — toggled from the top-right menu.
- Sign out — available from the top-right menu (signs out of the Portal account — rarely needed).
Daily Reset: all orders clear from the screen at 6:30am by default. Order numbers do not reset to zero each day — they continue incrementing, but the screen clears.
Related articles: Previous: ← First Boot & Login | Back to overview & contents | Next: Delivery & Collection Times →