When processing an order in Andromeda POS there are five options; Delivery, Collection, Shop, Restaurant and Counter. Restaurant and Counter modes are optional extras and are not default order occasions. They can be enabled/disabled depending on stores’ needs. Please contact Helpdesk Team to configure the occasions, as per your needs.
Counter occasion is similar to Shop occasion, but is a faster service style. Counter occasion includes fast void and reprint options as well as a self-contained float; rather than a store-wide float as used in other modes. Quick cash off function is also available here.
1. Entering Customer’s Name:
Tip: If Default Name is pressed – it will automatically add “Customer” as a name. This is preferred to be used only for Counter/Shop orders. Delivery and Collection orders is better to have customer details for better reporting, marketing and track of customer base.
2. Choosing Counter Occasion Type:
Counter occasion can provide two different occasion – Shop and Eat in. These options are customizable and can have either one of them or both. If you decide to have just one of the options, then the message below won’t show. Please contact Helpdesk Team to set up these options as per your need:
a. Shop – this occasion is used for walk in orders, when the customer come to the store, place an order and once ready take it and leave the store.
b. Eat in – this occasion is used for eat in orders, when the customer come to the store, place an order and once ready eats it in-store.
3. Food Allergies:
This is an optional window, that could be enabled or disabled, depending on store’s preferences.
4. Order taking:
On this screen will see all items, grouped in different categories. Once all items are added, can use the middle screen buttons to amend the order:
- Food Allergies – shows details for any allergies added to the selected item
- Next ½ - gives an option to have Half & Half (mostly used on Pizzas)
- Remove – Deletes an item from the order
- Split – Splits the item to Half and gives option to have different toppings on both halves
- Resize – Resize the item (example – from Large to Medium)
- Topping – Opens all available toppings for the selected item
- Meals – Opens all available meals
- Discount – Gives an option to add Discount to the whole order (fixed £ or %)
- Instruct – Gives an option to add instructions to the selected item
- QC (Quick Code) – Gives an option to add items with faster with codes. QC can be enabled to automatically open upon entering order taking
11. Info – Enable Info mode and shows information for each selected item
5. Quick Cash Off functions:
On shop orders, there are quick cash off options (these are customizable and can be enabled, or disabled according to stores’ preferences). They allow us to take payments faster and help us with automatically calculating the change, that should be given to the customer.
There are several options to add payment from the quick cash off menu.
Can press the “Full” button, which will add the exact order amount and then the pay types will become active, so can choose the correct pay type.
Can press the £5/£10/£20 buttons, depending on the bills that the customer gives. Can be pressed multiple times and each time the amount will be deducted from the total amount. Example – total amount is £22.45, press £10 button and the remaining amount will become £12.45. Press two times £5 and remaining amount will be £2.45, then press £5 again and there will be a new window where you will see all the bills, that the customer used to pay and the change amount.
Can use the 0-9 numbers, to enter the exact amount that the customer has paid with and then choose the pay type.
Can press the quick suggestions (£22.45 or £23.00), which will automatically choose the cash pay type.
Any way of adding the payment will then open this window, where can see all the bills, the customer used to pay with, the pay type and the change amount. After that there is an option for receipt or no receipt. With this, the process of taking shop order is finished.
