Dispatcher screen could be open by pressing the second button within the main menu, once logged into Andromeda POS. It contains all necessary information for the placed orders, future orders and the already completed orders. It is also, used for dispatching delivery orders, keeping track of the drivers, requesting third party drivers, managing orders – reprinting, cancelling and all the other stages before completing them. Bellow is a picture of how the dispatcher screen looks like and more detailed information of what it shows.
Starting from the top, you can find information for the average make time, average dispatch time and average door (delivery) time. Moving to the right, you can see the “Deliver Plus” button, which is an additional driver tracking feature (you can ask our Helpdesk Team for more information), next is the “Preview” button, which will open a preview window with your online orders. After that is the ECT (Estimate Collection Time) and EDT (Estimate Delivery Time), the “Tasks” button which will open the Andromeda POS task manager and the last button is the “Main” or “View” buttons, which shows you in what mode is the Dispatcher Open.
On the left side of the screen, you can find various buttons. Each one is described in more details separately! First button “Main Menu” will return you to the main menu. Second button “Timekeeping” will let you clock in and out drivers or in-store staff. Next one is “Toggle View” button, which will toggle between the different order statuses (in-store orders, on the road orders, completed orders and future orders). Forth button is the “Till Functions”, which will open a whole new till menu with different options for collecting/awarding float to a driver, doing paid ins or paid outs, decreasing or increasing the till, awarding credit to a customer, or leaving a note into a customer profile. Next button is the “Skip Status” button. It is used to manually skip an order stage (for example from Make stage to Oven stage). Bellow that button is the “Flash Report”, that will open the flash report with all necessary information from today’s trading day (date can be changed to previous days). The penultimate button is “Toggle Staff”. It is used to toggle between the clocked in drivers and clocked in in-store staff. The last button is the “Cust History”, which will open a new tab, from where you can check customer orders history by typing the customer phone number.
On the right side of all the buttons is where all orders are displayed. On top of the orders are the 4 tabs, that shows you the in-store orders, on the road orders, completed orders and future orders. Bellow that is where the actual orders are showing. Starting with the ticket number (everyday it starts with 0), then is the order type, details for the order (which will be different depending on the order type – for example for collection orders will see the customer name and for delivery orders will see the delivery address), the post code (which again will be different depending on the order type – for collection orders will see the customer phone number and for delivery orders will see the post code), then is the X-Y column which shows the a-z map coordinates of the delivery address (info will show only for delivery orders), after that is the due time (depending on the ECT and EDT), and last is the status of the order (showing the current stage/status). On the right side of the status column can either see a blank square or an icon of the aggregator, depending if the order is coming from an aggregator or was taken in-store.
In the middle of the screen (on the right side of the order details) is the part with all order information. It contains customer details, when was the order placed, made and packed, and what time is it wanted for. It also, shows the delivery address (for delivery orders), the order items, the customer allergens (if you are using allergens information), and ends with payment details on the bottom. Payment details show info for any discounts, delivery fees, web adjustments (like voucher codes or loyalty points), the total amount of the order + VAT and the pay type.
On the right side of the screen, you can find the staff details. Starting from the top, you can see the clocked in drivers, or the clocked in in-store staff. To toggle, you can either click on each tab, or use the “Toggle Staff” button. Below that, you will find staff info like driver’s name, float (if he has finished deliveries and have kept the money with him) status (which can be ready or on the road), In (which will show the minutes for which the driver has been staying in the store), Out (which will show the minutes for which the driver has been out of the store – delivering an order), and Due (which will show the due time for delivery, once an order is allocated to a driver). Bellow the staff info you will see several buttons. The first one – “Co-Pilot”, is a new function that is designed to help you with dispatching multiple orders with close to each other delivery addresses. Once pressed, it will open a new window with all delivery orders and will suggests you which orders can be dispatched together to one driver. The next button is “Change Orders SPC”. It is used when you want to change (add/remove) orders from a driver. Next button could be either “Dispatch” or “Return” depending if you have selected a driver that is in-side the store, or if you have selected a driver that is outside delivering an order. Last button is the “Driver Report”. It will open the driver full cash rec report (EMP-15) for the selected driver with details for all finished deliveries (*In order to see all finished orders in the driver report, you need to cash off the order and leave the float with the driver!).
On the left bottom side of the screen, you can find several buttons, which could be active or greyed out, depending what type of order you have selected. First button could be either “Lock” or “Unlock”, depending if the dispatcher screen is locked or unlocked. *If you are using a dedicated dispatcher – it will automatically lock. When the dispatcher screen is locked you will only see delivery orders and won’t see collection or shop orders. This way it will be easier for you to dispatch and focus on delivery orders. Next button is “Reprint”, which will reprint the selected order. After that could be either “Cancel” or “Refund” button. If you have selected a completed order (cashed off/paid) you will see a refund button. If you select an order that is not yet completed you will see a cancel button. Next button is the “Map”, which will be active only when you have selected a delivery order. It will open you a map with the delivery address of the selected order. “Send SMS” is the next button. It allows you to send an SMS to the customer saying that his order is getting late, or that his order is on the road and will be delivered soon. *Messages are fully customizable and can be automated – for example when an order is dispatched an SMS can be automatically send to the customer. Please check with Helpdesk Team for more information. The penultimate button is “Request a courier” – it will allow you to request external drivers (either Stuart or Uber Direct), if you do not have available own drivers. Please check with Helpdesk Team for more information. The last button is the “Cashoff” button, which will allow you to cash off an order and by doing this complete it.