Introduction
This document provides a structured reference for the reporting functions available within the Rameses POS. It is intended for restaurant managers and owners who use these reports to monitor sales, service, labour and stock performance.
The guide is organised in two parts. The first sets out the reports recommended for daily and weekly review. The second is a complete catalogue of every report available in the system, grouped by category for quick reference.
The basics
Accessing reports
Sign in with your manager password and navigate to Supervisor Menu → Reports. Frequently used reports may be pinned to the Favourites tab for faster access.
Running a report
- Select a category, then the specific report.
- Set the required date range.
- Review the output on screen, then Print or Export as required.
Configuring Favourites
Favourites can be configured per access level (Staff, Supervisor, Manager, Owner) via Manager → Settings → Reports Security.
Recommended reporting cadence
- Daily (approximately 10 minutes): Flash Report, OPS-01 Operations Report, SAL-02 Sales Analysis, TOT-01 Cash Reconciliation, SER-01 Service Report.
- Weekly (approximately 30 minutes): HRS-03 Hourly Order Pattern, PRO-04 Product Sales Mix, EMP-17 Summary Labour, EMP-07 Weekly Payroll, CUS-25 Top Customer Spend, PRI-02 Product Margin, WTR Waste Transfer.
- Monthly (approximately 30 minutes): TRE-01 to TRE-06 Trended reports.
Under two hours of review per week is typically sufficient. The value of reporting comes from acting on the findings, not from the act of running the report.
Key concepts
Gross Sales versus Net Sales
Gross Sales represent the amount paid by the customer, inclusive of VAT. Net Sales are the amount exclusive of VAT. All cost ratios (food cost percentage, labour cost percentage, prime cost) are calculated against Net Sales. Calculating these against Gross Sales will overstate margin performance.
The delivery timing chain
Total delivery time is the sum of distinct stages, each of which can be measured independently. Reviewing each stage in isolation enables an accurate diagnosis of where delays originate.
| Stage | Definition | Target |
|---|---|---|
| Make and Oven | From order placement to order ready for despatch | ≤ 15 minutes |
| Rack Time | From order ready to order leaving the store (driver waiting) | ≤ 3 minutes |
| OTD (Out The Door) | From order placement to order leaving the store | ≤ 25 minutes |
| TTD (To The Door) | From order placement to customer receipt | ≤ 45 minutes |
Elevated rack time indicates a driver-availability issue rather than a kitchen issue and should be addressed separately.
Daily reports
The following five reports provide a comprehensive view of the previous trading day and current operating performance. They should be reviewed at the start of each trading day.
1. Flash Report (Live)
Location: Dispatcher → Flash Report
A live dashboard displaying current-day sales versus forecast, hourly order volume, labour cost percentage, average service times, top-selling deals and average order value. The dashboard updates continuously throughout the trading day.
Recommended actions:
- If sales are tracking below forecast in the latter half of the day, consider activating a promotional offer or distributing a marketing communication.
- If labour cost percentage is approaching the target ceiling, reduce staffing for the remainder of the shift where appropriate.
- If service-time indicators move into the warning range, identify and address the bottleneck in the kitchen or despatch process.
2. Operations Report (OPS-01)
Location: Reports → Operations → OPS-01
The standard End of Night report. OPS-01 covers Delivery operations for a single trading day, providing key operating numbers and summary information across sales, cash, service performance, cancellations and customers.
What it shows:
- Sales Breakdown — by order source (web, standard, dine-in), with discounts, VAT and Net Sales.
- Period comparison — sales for the current period against the equivalent period last week and last month.
- Cash Summary — amounts received by payment type (cash, card, voucher, account).
- Category Averages — units sold per category, total category value and average sale amount.
- Hourly Order Detail — order volume by hour for the day.
- Sales by Product Category — value and share of total sales for each product category.
- Tax Rate % — sales and VAT presented separately.
- Cancellations — number of cancelled orders and their total value.
- Service Summary — Make Time, Out the Door (OTD), Drive Time and To the Door (TTD).
- Customer Summary — total customer database count to date, including new customer additions for the day.
Investigating variance at End of Night:
Where the End of Night reconciliation produces a variance, OPS-01 is the first reference point. Review the relevant section, then drill into the supporting reports identified below.
- Cash variance (physical till count does not match recorded sales) — review the Cash Summary against the actual cash count, then check the Cancellations and any Paid-Outs recorded during the day. Cross-reference against TOT-01 Cash Reconciliation for the full cash position and SAL-01 Receipts by Payment Type for payment-type detail.
- Sales variance against the equivalent day last week — review the Period Comparison section. Drill into Sales by Product Category to determine whether the gap is concentrated in specific categories or spread across the menu. Where the variance is web-led, check for online channel disruption or aggregator issues.
- Higher than expected cancellations — review the Cancellations section, then run SAL-03 Cancellation Report for the underlying reasons by order.
- Service times above target — review the Service Summary. Where OTD is elevated, drill into SER-01 Service Report to determine whether the delay is in-store or in transit. Elevated rack time indicates driver availability rather than kitchen performance.
- Unusual product category mix — review Sales by Product Category. A material shift from the established mix may indicate an out-of-stock issue, a menu display error or an external event (weather, local activity).
- Discount or void rate above norm — cross-reference against SAL-06 Cancels and Discounts and SAL-15 Void Reasons Report to identify the cause and authorising employee.
- Customer count variance — a marked change in daily customer additions may indicate marketing impact (positive) or channel/promotional disruption (negative). Cross-reference with the previous week's OPS-01.
Recommended actions:
- Use OPS-01 as the primary End of Night reference. Reconcile cash, review service performance and confirm any cancellations before closing the trading day.
- For the morning management briefing, review alongside SAL-02 Sales Analysis Report for the full sales breakdown and TOT-01 Cash Reconciliation for the full cash reconciliation.
- Compare against the equivalent day in the previous week. Material variance should be investigated using the drill-down reports identified above.
3. Sales Analysis Report (SAL-02)
Location: Reports → Sales → SAL-02
Previous-day sales broken down by occasion type (delivery, collection, shop, restaurant, counter), including discounts applied, VAT, Net Sales and average order value.
Recommended actions:
- Compare sales mix and average order value against the equivalent day in the previous week.
- Where average order value is in decline, review and refresh upsell prompts on the Sell Tab.
4. Cash Reconciliation (TOT-01)
Location: Reports → Analysis → TOT-01
A reconciliation of receipts, paid-outs, deposits and cash variance for the trading day. This report supports end-of-day cash control.
Recommended actions:
- Investigate any cash variance exceeding £5.
- Where the same cashier records repeated shortages, escalate for coaching or review of cash-handling controls.
5. Service Report (SER-01)
Location: Reports → Service → SER-01
In-store preparation time, drive time and the percentage of orders delivered within 30 minutes. This report provides a summary view of service-level performance.
Recommended actions:
- Where in-store time is increasing, review preparation stations and par levels.
- Where drive time is extended, review delivery zone configuration and consider additional driver scheduling for affected time bands.
- Where the percentage of orders delivered within 30 minutes is in decline, investigate further using the CUS-30 Late Delivery Report.
Weekly reports
The following seven reports support weekly planning, payroll administration and cost control. Recommended for review at the start of each trading week.
6. Hourly Order Pattern (HRS-03)
Location: Reports → Sales → HRS-03
Order volume by hour across the trading week. The primary input for shift planning and rota construction.
Recommended actions:
- Use peak-hour data to align staffing levels with actual demand.
- Identify quieter periods that may benefit from a happy-hour or daypart-specific promotion.
7. Product Sales Mix (PRO-04)
Location: Reports → Products → PRO-04
All products sold during the period, ranked by units and revenue.
Recommended actions:
- The top 10 items typically account for 70-80% of revenue. These items should be prominently featured and incorporated into deals.
- The bottom 20% are candidates for review or removal at the next menu update.
8. Summary Labour (EMP-17)
Location: Reports → Labour → EMP-17
Summary analysis of labour cost, including hours worked, cost incurred and labour as a percentage of Net Sales.
Recommended actions:
- Target labour cost: 22-28% of Net Sales for most takeaway operations.
- Target Prime Cost (Food Cost % + Labour Cost %): below 60-65%.
- Use alongside HRS-03 to align the forthcoming week's rota with actual demand.
9. Weekly Payroll Report (EMP-07)
Location: Reports → Labour → EMP-07
Employee hours and pay for the week. The primary input for payroll processing.
Recommended actions:
- Run on the established payroll day. Export to Excel for transfer to payroll providers.
- Identify employees with no clock-ins for the period and review status with the team.
10. Top 30 Customer Spend (CUS-25)
Location: Reports → Customers → CUS-25
The 30 highest-spending customers for the period, including average order value.
Recommended actions:
- Identify customers driving a disproportionate share of revenue and consider targeted recognition.
- Use as a target list for VIP communications, loyalty rewards or referral programmes.
11. Product Margin Report (PRI-02)
Location: Reports → Products → PRI-02
Cost of Sales percentage and Gross Margin percentage by product across the menu.
Recommended actions:
- Identify items with weak margin performance. Consider repricing, recipe revision or substitution with higher-margin alternatives.
- Target food cost: 28-32% of Net Sales.
12. Waste Transfer Report (WTR)
Location: Reports → Inventory → WTR
All waste and transfer events for the period, covering inbound and outbound stock movements and recorded wastage.
Recommended actions:
- Target waste: below 1% of Net Sales.
- Ensure staff record waste consistently. Unrecorded waste presents as margin slippage in the PRI-02 report.
Full reference — report catalogue by category
The complete list of reports available from Supervisor → Reports. Use this catalogue to locate any report not included in the daily or weekly recommendations above.
Locate a report
Jump to category: Operations · Customers · Service · Sales · Products · Inventory · Labour · Finance · Trends · Analysis
Tip: Press Ctrl+F (or ⌘+F on Mac) to use your browser's find — the quickest way to locate a specific report code or keyword.
Operations
Daily trading summaries, hourly patterns and specialised order types (future-dated, abandoned, web).
| Code | Report | Description |
|---|---|---|
| HRS-01 | Hour by Hour | Orders, service times and sales presented on an hour-by-hour basis. |
| OPS-01 | Operations Report | Single-day operating summary covering key operational metrics. The standard End of Night report. |
| OPS-02 | Operations Report 2 | Single-day operating summary, including discounted and cancelled order detail. |
| OPS-03 | Daily Summary Report | Daily summary detail across a defined period. |
| OPS-99 | Operations Report | Alternative variant of the single-day operating summary. |
| ORD-02 | Hourly Details | Hour-by-hour order detail for the day, presented in graph format. |
| PRI-01 | Items List Report | Listing of all valid menu items. |
| SAL-40 | Future Date Order | All future-dated orders currently pending. |
| SAL-41 | Abandoned Order | All abandoned orders within the period. |
| SAL-80 | ACS WEBITEM Report | All order items imported from ACS marked as WEBITEM. |
Customers
Customer-level data, late deliveries, address validation, GDPR audit and detailed postcode and map-grid analysis.
| Code | Report | Description |
|---|---|---|
| CUS-25 | Top 30 Customer Spend | The 30 highest-spending customers, including average spend. |
| CUS-27 | Collection Customers | Name and telephone number for all collection customers. |
| CUS-30 | Late Delivery Report | Orders delivered later than the defined target, with customer details. |
| CUS-49 | Order by Address Report | All orders for a specific address within the date range. |
| CUS-50 | Invalid Address Report | Addresses that do not match the PAF database (used for data cleansing). |
| CUS-99 | GDPR Audit Report | Audit data for customer record erasure or settings changes. |
| POS-20 | Detailed Postcode Report | Detailed postcode-level analysis. |
| POS-22 | Postcode and Road | Orders and sales by individual road within each postcode sector. |
| POS-23 | Postcode Road and House | Postcode, road and individual house-level reporting. |
| POS-24 | Sales by Individual | Orders and service times by individual postcode. |
| POS-40 | Sales by Map Grid Square | Orders and sales by map grid square. |
| POS-42 | Sales by Map Grid | Sales aggregated by Map Grid. |
| POS-43 | Detailed Postcode Report | Sales by Map Grid and Street. |
| POS-44 | Detailed Postcode Report | Sales by Map Grid, Street and House. |
| SAL-54 | Sales by Partner | Sales breakdown by source, distinguishing in-store and web channels. |
Service
Driver and service-time performance.
| Code | Report | Description |
|---|---|---|
| DRV-02 | Driver Performance | Summary of driver performance metrics. |
| EMP-04 | Delivery Time Report | Drive times by order, with associated customer details. |
| EMP-90 | Driver Drops Per Hour | Actual driver drops per hour, per driver, across the day. |
| SER-01 | Service Report | In-store time, drive time and percentage of orders delivered within 30 minutes. |
Sales
Sales analyses by occasion, hour and staff member, including specialised categories (tax-exempt, fundraising).
| Code | Report | Description |
|---|---|---|
| EMP-02 | Staff Average Spend | Employees with total orders, total sales and average spend. |
| EMP-21 | Staff Sales / Bonus | Sales and staff bonus calculations. |
| EMP-70 | Ordertaker Efficiency | Order-taker time, spend and productivity metrics. |
| HRS-03 | Hourly Order Pattern | Order pattern by hour across the trading week. Primary input for rota planning. |
| HRS-07 | Products by Hour | Products sold by hour of day. |
| SAL-02 | Sales Analysis Report | Sales by occasion, including discounts, VAT, Net Sales and averages. |
| SAL-10 | Predicted Sales Report | Predicted sales based on percentages defined in manager settings. |
| SAL-12 | Sales Analysis Split By | Sales by type and occasion, with undiscounted and VAT spend by day. |
| SAL-93 | Tax Exempt Report | Tax-exempt orders. |
| SAL-96 | Sales & Charges Report | Gross, VAT and Net Sales for the selected date range. |
| SAL-97 | Account Orders Report | Orders placed against customer accounts. |
| SAL-98 | Store Float Count Report | Log of start-of-day store float counts performed in the Supervisor menu. |
| SAL-99 | Fundraising Report | Fundraising activity for the date range. |
| TIC-01 | Z Report for Ticket Printer | Z report formatted for the ticket printer. |
Products
Product mix, margin, recipe and deal performance.
| Code | Report | Description |
|---|---|---|
| CYO-01 | Pizza Break Down Report | Quantity of each pizza item sold, broken down by topping. |
| EMP-92 | Product Sales by Staff | Total breakdown of items sold by each member of staff. |
| PRI-02 | Product Margin Report | Cost of Sales percentage and Gross Margin percentage by product. |
| PRI-03 | Product Recipe Details | Full recipe detail for each product, including costs. |
| PRO-03 | Product Mix (with Discounts) | Quantity sold over a period with discounted value. |
| PRO-04 | Product Sales Mix Report | Quantity sold over a period, ranked by units or revenue. |
| PRO-05 | Product Mix by Deal | Products grouped by the deal under which they were sold. |
| PRO-06 | Weekly Product Sales Mix | Sales by product on a weekly basis. |
| SAL-52 | Dough Base Sales Report | Dough bases utilised. |
| SAL-53 | Deals Sales Report | Top-selling deals by day. |
| SAL-60 | Deal Sales Report | Deal breakdown per day. |
| SAL-91 | Sales by Cat Base | Sales by category, split by base. |
| SAL-92 | Sales by Cat Complex | Sales of each item, grouped by menu category. |
Inventory
Stock levels, food orders, waste and preparation forecasting.
| Code | Report | Description |
|---|---|---|
| INV-02 | Ideal Usage | Ideal usage for the defined period. |
| INV-03 | Inventory Report | Inventory levels for the date range. |
| INV-04 | Food Order Report | Food orders placed within the date range. |
| INV-05 | Stock Received Report | Stock received within the date range. |
| INV-07 | Local Stock Override | Local overrides of stock case prices applied within the date range. |
| INV-90 | Prep Forecast Report | Predicted preparation requirements by day. |
| WTR | Waste Transfer Report | Inbound and outbound stock transfers and recorded wastage. |
Labour
Driver commission, timesheets, payroll, labour analyses, scheduling and vehicle usage.
| Code | Report | Description |
|---|---|---|
| DCM-01 | Driver Commission | Summary of driver commission. |
| DCM-02 | Detailed Driver | Detailed driver commission breakdown. |
| EMP-07 | Weekly Payroll Report | Payroll for the week. |
| EMP-08 | Employee Time Sheet | Hours clocked per employee, including clock-in and clock-out times. |
| EMP-09 | Detailed Labour Cost | Detailed analysis of labour costing. |
| EMP-10 | Theoretical Labour | Summary of clocked hours. |
| EMP-11 | Actual Labour Summary | Summary of hours paid. |
| EMP-13 | Labour Over Time | Labour cost trended over time. |
| EMP-16 | New Detailed Labour Cost | Detailed analysis of labour costing (revised version). |
| EMP-17 | New Summary Labour | Summary analysis of labour costing. |
| EMP-17o | Old Summary Labour | Legacy summary analysis of labour costing. |
| EMP-19 | Advanced Employee | Advanced summary analysis of labour costing. |
| EMP-20 | New Breaks Analysis | Summary analysis of labour shifts and break costs. |
| EMP-50 | Breaks and Paid Shift | Summary of paid labour shifts and break costs. |
| EMP-96 | Actual vs Schedule | Actual clocked shifts against scheduled shifts, by day and employee. |
| EMP-99 | Staff File Report | Staff file detail including address, telephone and email. |
| HRS-98 | Kitchen Schedule Tool | Kitchen scheduling planning tool. |
| HRS-99 | Driver Schedule Tool | Driver scheduling planning tool. |
| VEH-01 | Vehicle Usage Report | Vehicle usage by registration number. |
| VEH-02 | Employee Vehicle Report | Vehicle usage by employee. |
Finance
Receipts by payment type, paid-outs, cancellations, discounts, voids, credits and account customers.
| Code | Report | Description |
|---|---|---|
| CUS-26 | Account Customers | Sales of account customers. |
| EMP-03 | PaidOuts Report | All paid-outs by category and member of staff. |
| EMP-12 | PaidOuts by Cat Report | All paid-outs grouped by category. |
| EMP-14 | Driver Detailed Cash Rec | Delivery payment types by driver. |
| EMP-15 | Full Driver Cash Rec | End-of-shift cash-up support for drivers. |
| SAL-01 | Receipts By Payment | Daily totals by payment type. |
| SAL-03 | Cancellation Report | Details of all cancelled orders. |
| SAL-04 | Credits Report | All credits issued and applied. |
| SAL-06 | Cancels and Discounts | Sales, cancellations and discounts combined. |
| SAL-07 | Discount Reasons Report | Discount reasons applied. |
| SAL-13 | Account Customers | Sales of account customers (variant of CUS-26). |
| SAL-15 | Void Reasons Report | Void and refund reasons. |
| SAL-22 | Sales by Coupons | Internet and in-store coupon breakdown. |
| SAL-31 | Account Customers Cash | Cash sales from account customers. |
Trends
Trended sales and delivery analyses for assessing direction over time.
| Code | Report | Description |
|---|---|---|
| TRE-01 | Trended Sales by Postcode | Sales by postcode sector, trended. |
| TRE-03 | Trended Sales By Customer | Sales by customer order numbers, trended. |
| TRE-04 | Trended Delivery Time | Orders delivered within defined time ranges, trended. |
| TRE-05 | Trended Sales by Order | Quantity and value of orders within a defined value range. |
| TRE-06 | Trended Sales by Premise | Sales by premise type: Business, Residential and Other. |
Analysis
Dine-in detail, order edits, fiscal reconciliation, printer audit, refunds and full cash reconciliation.
| Code | Report | Description |
|---|---|---|
| DIO-01 | Dine In Orders | All dine-in orders for the period. |
| EDT-01 | Order Edit Trail | Audit trail of edited orders. |
| FIS-01 | Fiscal Reconciliation | Fiscal reconciliation report. |
| FIS-02 | Fiscal Printer Exceptions | Exceptions raised by the fiscal printer. |
| PAR | Printer Audit Report | Listing of printer audit events. |
| SAL-08 | Delivery Paytype Report | Deliveries by payment type. |
| SAL-70 | Card Refunds | Credit card refund detail. |
| SAL-71 | Cleared Orders Audit | Detail of non-committed orders. |
| TOT-01 | Cash Reconciliation | Receipts, paid-outs, deposits and cash variance. |
Appendix — Performance targets
The following targets are typical benchmarks for restaurant operations. Individual targets should be set in line with the operating model and segment of the business.
| Metric | Target |
|---|---|
| Food Cost / Cost of Sales % | 28-32% of Net Sales |
| Labour Cost % | 22-28% of Net Sales |
| Prime Cost (Food + Labour) | Below 60-65% |
| Waste % | Below 1% of Net Sales |
| OTD within target | 90% or more of orders |
| Make and Oven | ≤ 15 minutes |
| Rack Time | ≤ 3 minutes |
| OTD | ≤ 25 minutes |
| TTD | ≤ 45 minutes |
Licensing
Full reporting requires the Enterprise licence. The Flash Report is available on the Professional and Enterprise licences. Where a report is not visible, please contact your account manager.