When processing an order in Andromeda POS there are five options; Delivery, Collection, Shop, Restaurant and Counter. Restaurant and Counter modes are optional extras and are not default order occasions. They can be enabled/disabled depending on stores’ needs.
Delivery occasion is used when a customer calls to place an order and will have the order delivered. This occasion captures and saves the customer’s Telephone number, Name and Home address for delivery and marketing purposes. Once the Customer file is created, then the information and all previous orders will automatically show up the next time when the customer phone number is entered.
1. Entering phone number:
Tip: Use one phone number format, so there can be only one customer file with all information stored and all previous orders. Either use +44 format or 0 format, as this matters for the system.
2. Entering Customer’s Name:
Tip: If Default Name is pressed – it will automatically add “Customer” as a name. This is preferred to be used only for Counter/Shop orders. Delivery and Collection orders is better to have customer details for better reporting, marketing and track of customer base.
3. Entering Delivery Address:
a. Entering the exact post code:
Once the post code is added, need to press “Find Postcode”, to display all available house numbers and then “Use Selected Address” to load it. 
b. Using Street Finder:
Street finder will open all available post codes. Once select the needed post code, can again choose from the available House options on the right-hand sight.
4. Confirming Customer Details and starting the order:
This window will show all customer data, previous orders and any saved notes. Once confirmed, that it is all correct, can press “New Order” and begin the order taking process.
5. Food Allergies:
This is an optional window, that could be enabled or disabled, depending on store’s preferences.
6. Order taking:
On this screen will see all items, grouped in different categories. Once all items are added, can use the middle screen buttons to amend the order:
- Food Allergies – shows details for any allergies added to the selected item
- Next ½ - gives an option to have Half & Half (mostly used on Pizzas)
- Remove – Deletes an item from the order
- Split – Splits the item to Half and gives option to have different toppings on both halves
- Resize – Resize the item (example – from Large to Medium)
- Topping – Opens all available toppings for the selected item
- Meals – Opens all available meals
- Discount – Gives an option to add Discount to the whole order (fixed £ or %)
- Instruct – Gives an option to add instructions to the selected item
- QC (Quick Code) – Gives an option to add items with faster with codes. QC can be enabled to automatically open upon entering order taking
11. Info – Enable Info mode and shows information for each selected item
7. Finalizing the order:
This is the final windows, before placing the order. It shows all order details and gives an option to add Delivery Directions, Notes for Staff, Order Specific Notes and Notes for the Chef. Also, here can add the delivery charge (this can be set automatically for all post codes). Can set priority for this order, can change to Collection, can change to Future order and can change the pay type (pay types are fully customizable). Once all details are added, pressing the “Confirm” button will place the order.
