Online orders can now be refunded from Andromeda Portal or Mission Control. You can choose to either perform a full refund or a partial refund. Once you refund an order it can take between 1-3 business days depending on the customer’s bank. You need Stripe permission in order to be able to refund orders. Note: Only online card orders can be refunded from the Portal – including orders from Andromeda website, Andromeda mobile app, Kiosk and order at table. Aggregators orders or in-store orders can’t be refunded from the Portal!
1. Once you have Stripe access – log into Andromeda Portal, select the correct business and go to “Order Monitor. Choose the needed store and preferred date.
2. Once you have found the order, open the order details and click on “Refund(s)” button. If you don’t see the button, it could be because you are not looking at an online card order, or you don’t have Stripe permission:
3. On the new window, enter the refund value in £ pounds. Then you can either select from the pre-loaded refund reasons, or choose “Other” and manually enter the refund reason. You can choose to add additional notes and once ready, press the “Commit Refund” button, and then the “Confirm” button on the next final confirmation window:
4. If the refund process is successful, you will see a green box on the bottom and the refund will be saved on the order details, below the total amount:
5. If you press on the “Refund(s)” button you will see details of each refund and will be able to add another refund:
