← Andromeda HUB Essential – User Guide (overview & contents)
Portal Account Requirements
The user who will be signed in on the Hub device MUST meet both of the following conditions:
CRITICAL — both conditions are required: the user must have permissions on the ORGANISATION and also separately on the LOCATION. Granting organisation-level access alone will not work. HUB uses SignalR, which is location-based.
- A Portal account exists (email + password or social login).
- The account has been granted access to the specific LOCATION in Portal, not just the organisation.
If either condition is missing, the Hub will appear to load but orders will not arrive. This is the most common setup error.
Recommended Account Strategy
- Create a dedicated Hub account per location.
- Do NOT use the owner’s main Portal account — that account will remain permanently logged in on the Hub device and could cause issues.
- For multi-site operators, each location should have its own dedicated Hub login.
Printer
- An 80mm Bluetooth receipt printer is strongly recommended for first deployments.
- Bluetooth printers do not require hot-staging and can be paired at any time.
- USB printers must be hot-staged during device setup — speak to your installer or Andromeda support.
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