Integrated Card Processing not only offers reduced mistakes for card payments, but also processing any Card Refunds when needed whether in full or in part.
The steps to performing refunds are the same regardless of the occasion and require the right permissions.
Refunds are processed in Order History (Main Menu > Settings > Order History)
- An order must be completed in full and paid by card before they are able to be refunded
- Select the order to refund (if the order has split payments then in the payment breakdown panel in bottom right, select the card payment to refund)
- Select the 'Refund Payment' button:
- Credit Card Refund Form opens
- Check that you have selected the correct order
- Input the amount to be refunded up to the amount of the card payment portion of the order
- Select the 'Refund' button
- This will then send the amount inputted to the terminal where you will then need to input the card details as for a normal transaction
Note: No Card Details are sorted in the POS- Once the transaction has completed on the terminal, follow the on-screen prompts and wait for the refund to save and the refund box to close
- The Refunded amount will now display in the payment breakdown panel
Note: Additional refunds can be done until the full value paid by card of the order has been reached.