Andromeda Helpdesk
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Rameses related
Getting Started
7
Taking Delivery Orders
Taking Collection Orders
Taking Shop Orders
Taking Restaurant Orders
Taking Counter Orders
View all 7
POS 5
Mark’s guide to getting started
3
Step 1 - Set up your Team
Smart Rota (Scheduling Tool)
Aures Yuno Machines
Order Entry
2
Handling Future Orders
How to use Account Payment
KDS (Kitchen Display Screen)
2
Display “Make Time” on Kitchen Display Screen history view
Identifying aggregators orders on Make Screen (KDS)
VTR (now Order Viewer)
1
VTR Description/Settings
Dispatcher
0
GPS Maps
0
Call Centre
0
Reporting
1
Labour productivity reports
Troubleshooting
2
Cannot book out a driver due to order being edited
Printer issue - Troubleshooting steps
Owner Settings
2
CS -Dispatch / Make (DispMak) - Owner Level
Accident Prompt
Handling Allergens
0
Release Notes
1
Feb 2023 Release Notes
Online Ordering
AndroWeb
2
How do time slots work?
Set Up for AW disabled , Integrations enabled
Andromeda Portal
Getting Started
2
Accepting your Andromeda Portal Invitation
Final Configuration & Portal Training
Product Section
5
Adding Product Images
Change Product Names & Descriptions
Adding Allergens
Re-Ordering your products
Adding a New Product or Item to Your Website
Daily Tasks
1
Out of stock items
Extra Settings
3
Change or amend your open hours
Change your delivery zone & set delivery charges
Adding Customer Loyalty
Integrations
3rd Party Integrations overview
3
How do I get menu & orders integrated with the Aggregators?
Menus on 3rd Party Aggregators - How do they work
What is 'Request a Courier'?
Just Eat
1
Just Eat Integartion
Deliveroo
1
Why isn't the total in the POS the same as the Deliveroo Tablet
UBER DIRECT
1
Setting Packaging Sizes
Flight Deck
Flight Deck User Guide
3
Getting Started with Flight Deck
How do I connect a Printer to Flight Deck
Using Flight Deck
Integrated Card Processing
Paymentsense MOTO / Chip & Pin
7
Getting Started with Integrated Card Payments
How does Integrated Payments work?
Handling Card Payment transactions - Delivery & Collection Orders
Handling Card Payment transactions - Shop Orders
Handling Partial or Full Card Refunds
View all 7
Menu editing
Menu Editing - database
2
Query for pricing uplift
Knock in/out not working
Andromeda App
Setting Up Apple
2
How To Enrol into the Apple Developer Program
Add new User to your Apple Developer Account
Setting up Google
2
Setting up a Google Developer Account
Add User to your Google Play Developer Account