Depending on the type of ordering occasion will depend on how a card payment should be processed although there are common steps regardless of the occasion.
Handling Payment transactions
Delivery
Collection
Shop / Counter
Restaurant
Pub
Fine Dining
Shop Orders - Using Quick Cash Off
- Once the order has been completed select either the 'Full' to take full payment by card or use the keypad to enter partial amount to be split between card and another payment method.
- Select the '*Card'
- As 99.99% of shop orders the customer is present then the terminal will offer Chip & Pin, Swipe or Contactless as the default for Card Payments.
If 'CardHolder Not Present' (Moto payment) is required then on the terminal simply select the home button (Silver with Black Circles).
- If you have more than one terminal, then you will be asked to select which terminal you wish to use. When you only have a single terminal then this will be auto selected.
Top Tip - Ensure you label the terminals to make them easy to identify with the last 3 digits of their TID number
If no terminal are online, this box will be empty and you will need to troubleshoot the reason the terminal has lost connection - Paymentsense support should be called if assistance is required- As soon as you have selected the terminal the transaction will start and then follow the instructions on the terminal
- With 'CardHolder Present' the screen will display the options for card input and cashier need to provide the customer with the terminal to present their card and follow the requested inputs on the terminal.
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| Contactless, Chip & Pin or Swipe are performed from this single screen when available |
- Once the transaction has been completed, return to the POS where you should see the Successful screen and simply click OK will finish the Order
Note: Other statuses may occur, but simply follow the on-screen process will take you completing the order