← Andromeda HUB Essential – User Guide (overview & contents)
Order Statuses
| Status | What It Means |
|---|---|
| Preparing | Order received and being prepared in the kitchen |
| Ready for Collection / Pickup | Order is ready — waiting for customer or courier |
| Out for Delivery | Order has been dispatched with own driver or Uber Direct picked it up |
| Completed | Order delivered and closed |
| Declined / Cancelled | Order was cancelled by the store or courier |
You can move an order forward or backward through statuses at any time. If you accidentally mark an order as Ready, you can move it back to Preparing.
Using Own Drivers
- When an order is Ready for Dispatch, tap ‘Assign Driver’ from either the summary or detail view.
- At this stage, there are no named drivers — assigning means the store will use its own driver.
- Multiple orders can be assigned to the same ‘driver’ simultaneously.
- When the driver returns, mark the order as Complete.
Note: named driver assignment and Deliver Plus (Andromeda Go driver app) integration require employee records to be set up in Portal. This is coming in a future update.
Reprinting Orders
To reprint a single order’s ticket — open the order detail and tap Reprint.
To reprint any order from any date — go to Portal > Order Monitor. Every order has a reprint option. This is also where you can email a receipt copy to a customer who requests one.
Related articles: Previous: ← Order Detail View | Back to overview & contents | Next: Uber Direct Couriers →