← Andromeda HUB Essential – User Guide (overview & contents)
Opening an Order
Tap anywhere on an order row to open its detailed view in a new tab at the top of the screen. You can have multiple order tabs open at the same time to work across orders.
- A blue highlight on the order row means it has not been viewed yet.
- Once you open an order the highlight clears — confirming you have seen it.
- If you close a tab and need to reopen it, tap the order row again.
- Use the ‘Close All Tabs’ button on the right to tidy up open tabs.
What the Detail Screen Shows
| Field | Description |
|---|---|
| Order number | The reference printed on the customer’s receipt |
| Status | Current order status (Preparing, Ready, Dispatched, etc.) |
| Occasion | Delivery or Collection |
| Wanted for | The time the customer expects their order |
| Confirmation number | The reference in the customer’s confirmation email |
| Received via | Website, app, aggregator, etc. |
| Items | Product list with quantity and price |
| Order total | Total order value |
| Order instructions | Any special instructions from the customer |
| Customer name | Customer’s full name |
| Email address | Customer’s email |
| Phone number | Customer’s phone number |
| Delivery address | Shown for delivery orders only, with a map |
| Delivery instructions | Any delivery notes from the customer |
VAT Note: the Hub does not currently show a VAT breakdown. VAT calculation is handled by Rameses today and will be added to Portal in a future update.
Actions Available in the Detail View
| Action | When Available |
|---|---|
| Request Uber Direct courier | When the order is in Preparing status |
| Change status | At any stage — you can also move back to a previous status if needed |
| Assign own driver | When the order is Ready for Dispatch |
| Mark as complete | After delivery or collection is confirmed |
| Reprint ticket | At any time — reprints to the connected printer |
| Cancel order | Available at any stage — see Managing Orders: Status Flow for courier cancellation rules |
Related articles: Previous: ← Delivery & Collection Times | Back to overview & contents | Next: Managing Orders: Status Flow →