Andromeda Helpdesk

Andromeda POS gives an option to cancel, refund or void an order. All 3 processes depend on the occasion of the order and on the pay type. If an order is not pre-paid or completed – it can be cancelled. If the order is pre-paid or already completed, then it can be refunded or voided. Reason for canceling an order, can vary from wrongly entered order, missed item in the order, or customer request for canceling the order. 

• All cancellations, voids and refunds for in-store orders are done and managed from store staff – supervisor, manager or owner, depending on each store preference. If the order is already cashed off and completed, please contact Andromeda Help Desk and specify which order number you want to cancel and an agent will cancel it for you.
• All online web orders should be again first cancelled, refunded or voided from in-store by store staff, but then need to raise a refund request either to Head Office (for all non-Andromeda web providers) or to Andromeda Helpdesk Team (for Andromeda web-provider).

Counter orders can be cancelled (Voided) as well. First need to check and confirm which counter order should be voided. Then need to navigate to the counter order taking screen:

From above window, need to select “Options (100)”. Then a manager password will be required (access level for opening this function could be customized). Once a manager password is added, a new window will open with several options:

From this window, need to select “Order List Options”, which will open the final window, with a list of all counter orders. Going through the list and finding the right order is very important, as once the order is voided this CAN NOT be undone. 

Important - You need to have added float to the system, in order to be able to void an already paid order from the list. You can do this by clicking on "Float" button on top right corner and adding float to the system.

Once the correct order is selected, pressing the “Void” button will again ask for manager password. With entering the password, the process of voiding counter order is finished. The order status will change from “cashed” to “Refunded”.

Andromeda Portal provides a “Cancellations” report that combines all occasions and pay types cancellations, refunds and voids. The report also shows which store has cancelled the order (if more than 1 locations), order and customer details, store staff that have cancelled the order and the reason for the cancellation, refund or void. This report could be found on Andromeda Portal -> Reporting -> Finance -> Cancellations

In-store Andromeda POS provides 3 separate reports – Cancellation Report (SAL-03), Void Reason Report (SAL-15) and Refund Report (SAL-73). All 3 reports could be found under Supervisor -> Reporting -> Finance.