Andromeda Helpdesk

Andromeda POS gives an option to cancel, refund or void an order. All 3 processes depend on the occasion of the order and on the pay type. If an order is not pre-paid or completed – it can be cancelled. If the order is pre-paid or already completed, then it can be refunded or voided. Reason for canceling an order, can vary from wrongly entered order, missed item in the order, or customer request for canceling the order. 

• All cancellations, voids and refunds for in-store orders are done and managed from store staff – supervisor, manager or owner, depending on each store preference. If the order is already cashed off and completed, please contact Andromeda Help Desk and specify which order number you want to cancel and an agent will cancel it for you.
• All online web orders should be again first cancelled, refunded or voided from in-store by store staff, but then need to raise a refund request either to Head Office (for all non-Andromeda web providers) or to Andromeda Helpdesk Team (for Andromeda web-provider).

Orders could be canceled directly from Andromeda POS. If the orders are still not cashed off – then can use the “Cancel” button on the Dispatcher screen. Cancellation procedure is the same for in-store and online web orders.

This button will be active for all orders that are not cashed off, or pre-paid. The process for canceling delivery, collection or shop orders would be the same. When press the “Cancel” button, it will open another window where will ask for a reason for the cancellation and then for manager password (access level for canceling orders could be customized). Once filled in, the Cancellation is finished and the order status will be changed to “Cancel”.

All restaurant orders that are not completed will have active “Cancel Order” button. First, need to confirm that the correct table is selected, then choosing the “Cancel Order” button will open a new window where will ask for a reason for the cancellation and then for manager password. Once filled in, the Cancellation is finished and the order status will be changed to “Cancel”, also the restaurant table will be freed (empty) for new order.

Andromeda Portal provides a “Cancellations” report that combines all occasions and pay types cancellations, refunds and voids. The report also shows which store has cancelled the order (if more than 1 locations), order and customer details, store staff that have cancelled the order and the reason for the cancellation, refund or void. This report could be found on Andromeda Portal -> Reporting -> Finance -> Cancellations

In-store Andromeda POS provides 3 separate reports – Cancellation Report (SAL-03), Void Reason Report (SAL-15) and Refund Report (SAL-73). All 3 reports could be found under Supervisor -> Reporting -> Finance.