Andromeda Helpdesk

Once the orders are placed, they go through several stages. They can vary depending on stores’ need, but most often – once the order is placed, all items show on the makeline and a ticket prints. Then once items are made, a label get printed and order status change to oven, so that the order is being cooked. After oven stage the order is ready. It can be cashed off, or dispatched to a driver if it is a delivery order. The printing of label and ticket is customizable and can be set to print immediately when the order is placed, after any stage, or only to reprint (in this case, a ticket will be printed only if a “Reprint” button is pressed). Please contact Helpdesk Team to configure these settings for you.

Cash off process is almost the same for all occasions. This is the final stage of the order, before it gets completed. Orders can be cashed off at any stage – if it is cashed off before the order gets on “Ready” stage – there will be “$$” sign before the order details. This shows, that this order has been paid, also pre-paid orders have the same sign. Then once this order gets on “Ready” stage, only need to press “Cash off” button and it will automatically complete it, without any additional steps:

 If the order is not cashed off at ready stage, once the “Cash off” button is pressed it will open a new window with payment details:

On the above window, can see order details on the left side – like order number, customer name, gross price, discounts and final net price. Then on the right side are the pay type details, separated into two options - either one pay type for the full amount, or may have split payment (two different pay types) for the order. The pay type that was selected while taking the order will show as the first default pay type (colored in blue). If the order is online, then the pay type chosen by the customer, will show as the first default pay type. Need to double check that the correct pay type is selected, as once cashed off, the pay type can’t be changed, instead the order will need to be canceled and a new duplicated one should be entered with the correct pay type. Once the correct pay type is selected, the “Cash off” button will become available. Press it, and with this the process of cashing off a collection order is finished. The order will change its status to Completed (Paid).