1. Request form --> Request Pay By Link Form

    Once the form is filled, the info will be send to all relevant people. An email will be send to Helpdesk email with few checks, that should be done. Once completed, reply to the email saying you have completed the checks. If you need help with the checks, check with a senior agent. Then you can proceed with the setup.


2. Setup:

  • Connect to the server computer.
  • Log in with Developer account.
  • Navigate to Manager -> Settings -> Editors.
  • Find a free line, or use a pay type that is "Not Taken". 
  • Add the new pay type and make sure that you write it exactly like this --> PAYBYLINK
  • Under type, choose "PSP Processed".
  • Under editable, choose 0.

  • Press Save and the setup will be completed. 
  • Restart the system and the change will be live.


3. User Guide - it is also attached as a .pdf file:

    Once you have filled in the request form, our Helpdesk team will work on setting it up. You will be informed once the setup is completed and you can then enjoy using pay by link, by following the below easy steps:

  • Start taking a Delivery or Collection order.
  • Make sure to enter a valid UK mobile number and verify it with the customer. (If the customer phone number is not valid – you won’t see the Pay By Link payment type at all!). A valid UK mobile number is considered to be 10 or 11 numbers in length and starting with +044, 07, +44, 06 or 05!
  • Add all required items to the basket and proceed to checkout.
  • Press “Change Paytype”.
  • Choose “PAYBYLINK”:

  • If you do not see the “Pay by link” pay type, make sure that the customer phone number is valid – should be a mobile number, check requirements above!
  • Confirming the order, will automatically send the customer SMS with the payment link:

  • Once the customer opens the link, he/she will be redirected to the payment page:

  • Once the customer is ready with the payment, he/she will see the “Thank you for your payment” window and can then close the link:

  • On the POS side, the order will be locked on “PBL” status, meaning that it won’t print a ticket and won’t show on the makeline, you will only be able to cancel the order. Once the payment is successful, the order will be “unlocked” and the process will continue as usual – will print a ticket and will show on the Makeline: